GBFS: Delhi University and NASSCOM have jointly launched the Global Business Foundation Skills course to help hone the skills of students wanting to take up employment with the BPM industry. Designed in collaboration with India’s BPM majors, the programme is available to final year students across streams and covers modules such industry awareness, business communications skills, customer management skills, PC and data skills, and campus to corporate skills.
NAC and NAC-Tech: NASSCOM’s Assessment of Competence (NAC) certification programme provides a national framework to gauge the readiness of candidates for the BPM industry. It makes it easier for firms to screen candidates and provides a training needs analysis to career aspirants.
Career Guide: NASSCOM has come up with a career guide for India’s youth which provides them with a roadmap to build a career in the BPM industry. The document positions the BPM sector as a serious career option, and provides insights into the career path open to them within various verticals, the advantages offered by the industry and how they can manage on-the-job expectations.
Transport and security: Given that the BPM industry predominantly functions during the night and has a high percentage of female employees, security and transport are fundamental to the working of these organisations. NASSCOM in collaboration with the Police force has come up with a set of recommendations and guidelines for organisations to follow, to create a safe workplace and mitigate potential risky situations. The Code delineates guidance on four counts including security during the commute, Transport and security vendor selection, security within the premises, and employee communication. Appropriate actions for both employees and companies in each of these areas have been advised.
Data Security: NASSCOM has been proactive in ensuring that the Indian Information Security environment benchmarks with the best across the globe. As a part of its Trusted Sourcing initiative, NASSCOM has set up the Data Security Council of India (DSCI), a Self Regulatory Organisation (SRO) to establish, popularise, monitor and enforce privacy and data protection standards for India’s BPM industry. The DSCI is built of five guiding principles including self regulation, adoption of best practices, independent oversight, focused mission and enforcement mechanism.
National Skills Registry (NSR): The National Skills Registry (NSR) has been launched by NASSCOM under the aegis of its Trusted Sourcing initiative and aims to project the industry as a safe and secure destination for sourcing, development, outsourcing and process work. so that overseas clients develop confidence with the safety of our industry and assign more work. The NSR is a robust information infrastructure on all present and prospective employees of the industry and provides a Fact Sheet of Credible, Permanent and Accessible information about each registered person. This information can be accessed and used by the industry and its clients with the authorization of such registered persons.