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BPM 2020: A Roadmap for India

BPM 2020: A Roadmap for India

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BPM 2020: A Roadmap for India


The report includes changing customer expectations, evolving technology trends and the resultant transformational opportunities across dimensions such as service offerings, service delivery models, pricing, talent and operating models of the BPM providers. It also includes likely challenges and a set of recommendations that will help India maximise its share of this opportunity.

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Available in Soft Copy
  • Table of Contents
  • Part I. BPM Industry – A Reflection on the Past
  • Part II. Global Mega/trends
  • Part III. Evolving Global and Indian Landscape – The Next Phase! | The Number Story
  • Part IV. Paradigm Shift from ‘Horizontal’ to ‘Vertical’ to ‘Specialisation’
  • Part V. BPM Ecosystem & Other Stakeholders - Are we thinking long-term?
Download Executive Summary