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BPO 3.0: Charging Ahead

BPO 3.0: Charging Ahead

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BPO 3.0: Charging Ahead


The paper aims to bring in focus how the industry is evolving over time, its impact on society, and its direction in the future. It also highlights key trends within the industry, along with real life case studies of transformative benefits that clients have derived from outsourcing business process services to India, and redefined industry strategies for BPO 3.0.

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Available in Soft Copy
  • Table of Contents
  • Global BPO Landscape
  • Indian BPO Industry – Key Facts
  • BPO 3.0 – Charging Ahead
  • Future Outlook and Challenges