Indian BPO Industry-Volume to Value-Redefining Tomorrow | NASSCOM
Home >

Indian BPO Industry-Volume to Value-Redefining Tomorrow

Indian BPO Industry-Volume to Value-Redefining Tomorrow

Member Exclusive
Indian BPO Industry-Volume to Value-Redefining Tomorrow

Description:

This report aims to analyse the key trends in Indian BPO sector along with case studies and highlights the transformational impact on customers.

Over the past few years, the Indian BPO industry has been on a steady growth trajectory. Having established itself as the world’s leading global outsourcing location with a share of 34 per cent in 2010, the industry is transforming itself to provide a uniquely powerful value proposition for its customers. The industry is in the process of reinventing itself and shift from a volume-based to a value-based industry by expanding its scope of services lines and moving from providing traditional services like CIS, F&A, etc to more high-end knowledge-based services like Data Analytics, Legal Process Outsourcing, etc. It is also exploring opportunities in the fast growing emerging markets (Australia, China, Middle East) and underpenetrated verticals like Retail, Healthcare, Utilities, etc.

Member price: Free

Regular price: cart 5000

Available in Soft Copy
  • Table of Contents
  • Global BPO Landscape
  • Indian BPO Industry – Key Facts
  • Indian BPO Industry – Performance and Trends
  • Indian BPO Industry – Future Opportunities
  • Challenges
left
right