This report aims to analyse the key trends in Indian BPO sector along with case studies and highlights the transformational impact on customers.
Over the past few years, the Indian BPO industry has been on a steady growth trajectory. Having established itself as the world’s leading global outsourcing location with a share of 34 per cent in 2010, the industry is transforming itself to provide a uniquely powerful value proposition for its customers. The industry is in the process of reinventing itself and shift from a volume-based to a value-based industry by expanding its scope of services lines and moving from providing traditional services like CIS, F&A, etc to more high-end knowledge-based services like Data Analytics, Legal Process Outsourcing, etc. It is also exploring opportunities in the fast growing emerging markets (Australia, China, Middle East) and underpenetrated verticals like Retail, Healthcare, Utilities, etc.