There is a lot of dynamism in the domestic IT-BPO market. The demand side continues to evolve and as a response to that the supply side is gearing up to provide better products and services and innovative business models to their domestic customers. Also, technology can be a powerful enabler in helping the country achieve inclusive growth.
This report presents the findings of our latest research effort focused on the domestic IT-BPO landscape in India. It provides a comprehensive overview of the market landscape and highlights the key opportunity areas/current trends in IT-BPO adoption. The report also attempts to paint a picture of the future adoption trends in India.